⓪As-Built⓪ As-Built - Revit As-Built - AutoCAD VirtuSurv - VirtuSurv 2018 As-Built - Modeler            
⓪BuildIT⓪ BuildIT - Projector BuildIT - Construction BuildIT - Metrology              
⓪CAM2⓪ CAM2 - SmartInspect CAM2 - 2018 CAM2 - Measure 10 CAM2 - Measure Q CAM2 - Measure X CAM2 - Measure 3/4 CAM2 - AnthroCAM CAM2 - 2019    
⓪Cobalt 3D Imager⓪ 3D Imager - Cobalt                  
⓪Computers⓪ Computers - All Computers                  
⓪FARO Aras 360 & CAD Zone⓪ FARO CAD Zone - Fire & Insurance FARO CAD Zone - Crime & Crash FARO CAD Zone - CZ Point Cloud FARO CAD Zone - First Look Pro FARO 360 - Reality FARO 360 - HD FARO 360 - Blitz FARO 360 - Genius    
⓪FARO Zone⓪ FARO Zone - 2D FARO Zone 3D - 2018 FARO Zone 3D - 2019              
⓪FaroArm/ScanArm⓪ FaroArm/ScanArm - Quantum S FaroArm/ScanArm - Quantum M FaroArm/ScanArm - Quantum E FaroArm/ScanArm - Edge FaroArm/ScanArm - Fusion FaroArm/ScanArm - Prime FaroArm/ScanArm - Platinum FaroArm/ScanArm - Legacy Quantum FaroArm/ScanArm - Titanium FaroArm/ScanArm - Advantage
⓪FaroArm/ScanArm⓪ FaroArm/ScanArm - Digital Template                  
⓪Gage⓪ Gage - Bluetooth Gage - Plus Gage - Standard Gage - Power            
⓪Hand Held Scanner⓪ 2D Hand Held Scanner - ScanPlan 3D Hand Held Scanner - Freestyle3D 3D Hand Held Scanner - Freestyle3D X 3D Hand Held Scanner - Freestyle3D Objects            
⓪Language Quality⓪ HT MT AT NT INT - Internal          
⓪Languages⓪ Language - English Language - Japanese Language - German Language - Chinese Language - Spanish Language - Italian Language - Portuguese Language - French    
⓪Laser Projector⓪ RayTracer - RayTracer Laser Projector - Tracer M Laser Projector - Tracer SI              
⓪Laser Radar⓪ Imaging Laser Radar - VectorRI                  
⓪Laser Scanner⓪ 3D Laser Scanner - Focus S 3D Laser Scanner - Focus M 3D Laser Scanner - Focus3D 3D Laser Scanner - Focus3D X 3D Laser Scanner - Focus3D X HDR 3D Laser Scanner - Focus3D S 3D Laser Scanner - Photon      
⓪Laser Tracker⓪ Laser Tracker - Vantage Laser Tracker - ION Laser Tracker - Vantage S Laser Tracker - Si Laser Tracker - X Laser Tracker - Xi Laser Tracker - Vantage E Laser Tracker - Vantage S6 Laser Tracker - Vantage E6  
⓪Legacy Software⓪ Legacy Software - CAM2 Gage Legacy Software - Gage Software Legacy Software - Insight              
⓪Photonics⓪ Scan Head - Digi-Cube Scan Head - Xtreme Scan Head - 3D-Contour Scan Head - 3D-Ultralight Scan Head - 3D-XB Controller - LEC Series Controller - Maestro 3000 Nutfield - Nutfield Hardware Nutfield - Nutfield Software Scan Head - Blink Focuser
⓪Photonics⓪ WinLase - Pro WinLase - LAN WinLase - 6              
⓪PointSense⓪ PointSense - Basic PointSense - Pro PointSense - Building PointSense - Plant PointSense - Heritage PointSense - Revit CAD Plugin - TachyCAD Building CAD Plugin - TachyCAD Archeology CAD Plugin - TachyCAD Interior CAD Plugin - PhoToPlan Basic
⓪PointSense⓪ CAD Plugin - PhoToPlan CAD Plugin - PhoToPlan Pro CAD Plugin - PhoToPlan Ultimate CAD Plugin - DisToPlan CAD Plugin - MonuMap CAD Plugin - hylasFM CAD Plugin - VirtuSurv      
⓪RevEng⓪ RevEng - RevEng                  
⓪ScanArm⓪ ScanArm - Design ScanArm 2.0 ScanArm - Design ScanArm ScanArm - Forensic ScanArm ScanArm - Design ScanArm 2.5C            
⓪SCENE⓪ SCENE - Capture and Process SCENE - WebShare Server and 2Go SCENE - WebShare Cloud SCENE - WebShare 2Go App SCENE - 2018 SCENE - 7.x SCENE - 6.x SCENE - 5.x SCENE - 4.x SCENE - LT
⓪SCENE⓪ SCENE - 2019                  
⓪Serial FaroArm⓪ Serial FaroArm - Silver Serial FaroArm - Gold Serial FaroArm - Bronze              
⓪Structured Light Scanners⓪ Cobalt Design - M Cobalt Design - S Cobalt Design - Dual              
⓪Visual Inspect⓪ Visual Inspect - App Visual Inspect - CAD Translator                

FaroArm/ScanArm

Quantum S

Quantum M

Quantum E

Edge

Fusion

Prime

Legacy Quantum

ScanArm

Design ScanArm 2.5C

Design ScanArm 2.0

Design ScanArm

Forensic ScanArm

3D Laser Scanner

Focus S

Focus M

Focus3D

Focus3D X

Focus3D X HDR

Focus3D S

Photon

Laser Tracker

Vantage S

Vantage S6

Vantage E

Vantage E6

Vantage

ION

2D Hand Held Scanner

ScanPlan

3D Hand Held Scanner

Freestyle3D Objects

Freestyle3D X

Freestyle3D

Laser Projector

Tracer SI

Tracer M

3D Imager

Cobalt

Gage

Bluetooth

Scan Head

Digi-Cube

Warranty Plans for FARO Hardware

⓪Last updated:⓪

Warranty_Icon_En.png

Warranty Options at a Glance

⮱Here is what is included in each type of warranty offered by FARO. Click a links to see the details about each warranty option.

  Manufacturer's
Standard
Standard Premium Premium Plus
⓪Technical Support & Self-Help Knowledge Base⓪ Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
⓪Parts & Labor⓪ Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
⓪Shipping From FARO To You*⓪ Check Mark Icon Check Mark Icon Check Mark Icon Check Mark Icon
⓪1 Annual Calibration**⓪   Check Mark Icon Check Mark Icon Check Mark Icon
⓪Shipping To & From FARO Service Center*⓪     Check Mark Icon Check Mark Icon
⓪Loaner During Repairs⓪     Check Mark Icon Check Mark Icon
⓪Loaner During
Repairs & Calibration⓪
      Check Mark Icon

⮱* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT
** For warranties that include calibrations, calibrations are only active during the life of the warranty

Overview

⮱Your FARO® device is a precision tool. Sending it to the factory for periodic calibration enhances its performance and accuracy. To make sending in your device easy and convenient, FARO offers several types of warranty plans. Here we provide details about plan options. All plans come in monthly or one-year packages.

⮱NOTE: Misuse, wear and tear, and unwarranted damage are not covered by any warranty plan. Please refer to the End User License Agreement, the FARO Service Policy section for details. 

Manufacturer's Standard Warranty

⮱Available for FaroArms, ScanArms, Laser Line Probes (LLP), FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, Laser Scanners, Photonics products, and Hand-Held Scanners.

⮱This plan comes with the initial purchase of your FARO device and includes these things during the specified warranty period, ending at the warranty expiration date.

  • Free technical support: email, phone, and self-help knowledge base
  • Parts, labor, and return shipping charges *
  • Service completion target of 7-14 working days from receipt of your device.
  • Multi-point checkup with any service

⮱* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT

Standard Warranty

⮱Available for FaroArms, ScanArms, Laser Line Probes (LLP), FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, Laser Scanners, and Hand-Held Scanners.

⮱This plan can be purchased to extend the benefits of the Manufacturer's Standard Warranty after it expires. It includes these benefits when scheduled in advance before the warranty expiration date.

  • Includes everything in the Manufacturer's Standard Warranty
  • One free annual cleaning, calibration, and re-certification with every year of warranty purchased

Premium Warranty

⮱Available for FaroArms, Scan Arms, LLPs, FARO Gage, Laser Trackers, Laser Projectors, 3D Imagers, and Laser Scanners

⮱This plan can be purchased at any time during an active Standard or Manufacturer's Standard Warranty. It includes these benefits when scheduled in advance before the warranty expiration date.

  • Includes everything in the Standard Warranty
  • Shipping charges ⓪to and from⓪ the factory *
  • Loaner device shipped the next business day for services ⓪other than⓪ annual cleaning, calibration, and re-certification

⮱* Shipping charges exclude custom brokerage fees, duties, taxes, and VAT.  EMEA customers located in zone 5 (customs countries located outside the EU) incur an additional yearly fee to cover shipping costs.

Premium Plus Warranty

⮱Available for FaroArms, Scan Arms, LLPs, FARO Gage, Laser Trackers, 3D Imagers, and Laser Scanners

⮱This plan can be purchased at any time during an active Standard or Manufacturer's Standard Warranty. It includes these benefits when scheduled in advance before the warranty expiration date.

  • Includes everything in the Premium Warranty
  • Loaner device shipped the next business day for ⓪all ⓪services,⓪ including⓪ annual cleaning, calibration, and re-certification

Keep Your Maintenance/Warranty Plan Current

⮱By keeping your warranty current and active, you will gain peace of mind knowing that repair and service costs are completely covered.  Loaner equipment is also available to minimize any potential downtime (Premium and Premium Plus plans only). Additionally, you will have access to our 24x7 self-help Knowledge Base, our personalized FARONow! portal and FARO certified customer support from experienced agents during normal business hours.

⮱If your warranty plan is ending soon, or already expired, it’s quick and easy to get back under an active plan. We’ve introduced a new way to renew your warranty for your FARO® hardware and software – our new FARONow! customer service portal. FARONow! personalizes your experience and allows you to:

  • Choose the asset(s) you want to renew
  • Track your unit during certification
  • Access it anywhere, anytime, with any device
  • Have more immediate information and support

⓪Ready to access your portal account?⓪

Create an account or log in with an existing account at faronow.faro.com

⮱